Refund policy

Last updated: September 5, 2026

Every Akarido & Co. piece is vintage, tested and serviced on our bench, and graded before it ships. We want you to buy with confidence, so every order is covered by the return terms below.

14-day returns

You have 14 days from the delivery date to request a return. To be eligible, the item must come back in the same condition it arrived in, unaltered, with any included accessories, packaging, and paperwork.

How refunds work

Once we receive the returned item and confirm its condition, we refund the full item price to your original payment method. Please allow a few business days for your bank or card issuer to post the refund.

Shipping costs are not refundable. The buyer is responsible for return postage, and original shipping charges are not returned. We recommend a tracked, insured return service, as we can’t issue a refund for an item that is lost or damaged on its way back to us.

Vintage condition and disclosed faults

Our pieces are pre-owned, and any faults we find are named plainly in the listing. A fault we disclosed doesn’t disqualify a return; it’s part of why the return window exists. If a piece isn’t what you expected, send it back within the window and we’ll make it right.

If an item arrives not as described

If a piece arrives damaged in transit or materially different from its listing and photos, contact us right away. In those cases we cover the cost of the return and refund you in full, including original shipping.

How to start a return

Email us at shop@akarido.co with your order number and the reason for the return, and we’ll send return instructions. Please don’t ship anything back before contacting us.

Questions

Reach us any time at shop@akarido.co.